Sales and Selling with Emotional Intelligence | Free

Daniel Goleman, Working with Emotional Intelligence

The ability to regulate emotions helps improve perceptions of trustworthiness and integrity – incredibly important attributes for the professional salesperson.

Understanding emotions and those of others helps us to display more empathy, helps us to ask wiser questions, suggest better solutions, and handle objections more effectively.

• At L’Oreal, sales professionals hired based on their emotional intelligence outperformed their peers by $90,000+ and the end of the first year.
• In a US insurance company, insurance sales agents weak in specific emotional intelligence skills, like empathy, sold average premiums of $54,000, while those with strong emotional intelligence sold average premiums of $114,000.
• Amex reported a 2% increase in sales after 3 days of emotional intelligence training.

Customers or clients are buyers who purchase based on emotion and justify their choice with logic. Today, customers are able to justify their decisions online and elsewhere without any input at all from salespeople.  It’s the connection you make, how well you work through their objections, and how confident you help make them feel that helps you make the sale.

How well you deliver on your promises, maintain the relationship and help the customer navigate internal disagreements that helps keep them loyal.  Emotional intelligence is the critical competency underpinning all this.

Salespeople with high levels of emotional intelligence are able to reflect on their own emotions and adjust them to best fit with the customer and the situation that they are dealing with.

They can anticipate and plan sales interactions to help ensure the customer feels valued and confident in dealing with them. 

Salespeople with high emotional intelligence are more capable of managing and adapting their own emotions to support and influence the emotions of their customers in a subtle way that brings about positive interactions and builds relationships.

This course will help you improve your understanding of emotions and emotional intelligence in selling.  Included are a range of practical tools and techniques for applying emotional intelligence in sales interactions with clients and customers.

Customers come in all shapes and sizes.  Understanding the nature of each individual customer’s needs will improve your sales and ensure optimum customer care.

When you learn skills to respond rather than react to behavioural differences, you conserve energy for what is really important – fulfilling customer’s needs.

The course will help you to differentiate the needs of customers and plan strategies to meet those needs.

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling.  

The course doesn’t cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! 

The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships.

The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions. 

The course will help you to develop your skills in asking questions around needs, listening, presenting your product or service and handling objections underpinned with emotional intelligence. 

Within this course, you learn how to

• Recognise the importance of emotional intelligence in selling and how you can use it to build your relationships with your customers
• Determine how your attitude to selling influences your sales success
• Identify the emotions that drive the selling process and how to work with them effectively
• Describe your uniqueness in terms of what you are selling and how you sell it
• Discover emotionally intelligent ways to sell through needs-based selling
• Examine ways to handle objections with confidence
• Identify the four social interactions style that drive customer / client behaviour
• Explain how to work with and sell to each social interaction style for maximum success
• Solve problems for your customers / clients by becoming a trusted resource and advisor

The course is being continually refined and updated to ensure it remains current and relevant.  Feedback is always welcome. 

All PDFs are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest update – April 2022

Who this course is for:

• Anyone currently working in sales looking to improve their skills, their relationships and their performance
• Anyone considering a career in selling and as a professional sales person
• Anyone who interacts with customers / clients on a day to day basis

Source: udemy.com 

https://www.udemy.com/course/selling-with-emotional-intelligence/?couponCode=948A4CCBE04BF48D749A

Blockchain & Bitcoin Fundamentals Course

Learn the ins and outs of blockchain technology with the backdrop of how Bitcoin works

• 2.5 hours on-demand video
• 8 articles
• 12 downloadable resources
• Full lifetime access
• Access on mobile and TV
• Certificate of completion

What you’ll learn

• Blockchain Technology
• Bitcoin Fundamentals
• Proof Of Work Systems
• Smart Contract Basics

Requirements

• No experience needed, just a keen interest in Blockchains and Bitcoin

Description

Blockchains and Bitcoin have been a hot topic for a while. I am in this field everyday not only creating content for thousands of people but also through my job. I lead marketing teams, work with product and development teams in NFT and blockchain projects.

• A quick and easy way to understand how blockchains work

• Have you ever thought about how do these blockchains really work? Or thought about what is this big deal about Bitcoin? This is for you

• Do you want a clear and concise representation of Bitcoin and blockchain basics without wasting a minute of your time?

I got a lot of requests on my channel to dive deeper into how blockchains work & how Bitcoin works. So I have created this quick crash course on Bitcoin & Blockchain Fundamentals for you

In this course you will learn:

• Why do we use blockchains?
• What exactly is a blockchain?
• What are Smart Contracts and how do they work?
• Functions, Hash Functions and Cryptography Behind Blockchains
• Wallets, Signatures and everything in between
• Proof of work basics
• How mining Bitcoin works, Mining difficulty adjustments and much more

Source: udemy.com 

https://www.udemy.com/course/blockchain-bitcoin-fundamentals/?couponCode=NIMBUFREE

Preparation to Java SE 11 Developer Exam: 1Z0-819 & 1Z0-817

Preparation for Oracle Certification (Java Certification) Java 11 1Z0-819, 1Z0-809 & 1Z0-817 with example and home tasks

What you’ll learn

• Java 🙂
• Learn the Java basics, including syntax and primitive data types
• Get necessary knowledge to demonstrate your skills of Java to future employers
• Students will learn programming basics which will help them to understand any other programming language
• Object-oriented programming
• Learn best practices from true programmer
• Learn how to write scalable, readable and maintainable clean code
• You will learn source code of the tutor. All homework is completed with the Trainer
• Learn how to use integrated development environments to create Java programs
• Debugging tools
• Eclipse IDE
• SOLID principles
• Java Collections Framework
• Implementations of the List interface
• Map Interface and Implementations
• Set Interface and Implementations
• Best practices of using collections in Java
• Performance comparision of different collections
• Functional programming in Java
• Lambda functions
• Method references
• Clean Architecture Design
• GoF Patterns (Creational, Structural and Behavioral)
• Test-driven development
• BDD and ATTD
• Integration Testing
• JUnit 5
• Mockito
• Powermock
• Reflection API
• Optional class
• How to work with date and time in Java
• Modules in Java
• Migration to a modular application
• I18N & L10N (Internationalization and Localization with Java)
• Multithreading & Concurrency

Description

From this course, you can learn everything you need to know to pass Oracle Certifications 1Z0-819, 1Z0-809 & 1Z0-817.

There are a lot of other courses on this topic. So, why would you choose exactly this course?  Here are just a few reasons:

– Coding examples

To learn to program is not enough just watching videos and reading books. You also need to have a lot of practice. In this training course, you will review multiple practical tasks and coding examples which will help you learn and understand Java better.

– Open source code

We hide nothing from our students! Including the source code for the home task solutions and source code of examples that were shared during the lesson. Having the source code you can just copy and paste it to run it on your local computer to understand how things work better.

You are allowed to use all source code examples for learning purposes. This helps significantly to configure the environment and make tests work, especially in case students didn’t work with any testing framework in the past.

– Q&A support 

The significant difference between the online and offline learning process is the instructor’s availability. If you are in one room with a tutor he always can help you to get understand the specific concept or to help fix your code on your computer.

In this course, we are supporting students with answers to any questions flagged in the Q&A section. In case there will be recurring questions – separate video lessons will be created to show how to address the issue.

So with this course you are not just getting video materials, code exercises, source code, access to the free mobile application without limits (which is still pretty cool, huh? 🙂 ), but you also get tutor support and answers to your questions along with this course.

– Relevant knowledge

After our team investigated other Java courses on Udemy we realized that most of them have nothing in common with real life. The information which is shared there is very old and significantly out of date. For example, the instructor teaches a framework which is not been used already for 15 years. Or instructors do stress on the programming design which is not used anymore at all!

The instructor of this course is a consultant in a top-rated IT outsourcing company and helps to bring cutting-edge solutions in IT for all his clients. Feel free to check the LinkedIn page of the instructor and check skills endorsement. More than 19 thousand people across all over the world (BTW most of them are from the top 100 companies of the world) evaluated the skills of Andrii Piatakha.

With this course, you can be sure that you will spend your time learning the right things from one of the best IT consultants in the world.

– Free mobile App without limits for our students

Knowing Java is one skill. Be able to pass interviews in the company – that is another skill 🙂 Nowadays a lot of companies use tests to select candidates on the first level of interview. We developed applications to practice skills specifically for such purposes.

In this course, we will provide you link to download our FREE mobile app for android. (soon it will be also available for iOS platforms)

The instructor of this course comes up with hundreds of tests that are used to test the knowledge of candidates. With this application, you will be well-prepared for the interview.

Also, only for our students – there is no limit on attempts to pass certification. In the course, we will tell you how to set up a special bonus code that will remove restrictions for our students inside the app.

– High concentration of useful material in each lesson

Sometimes you can notice that watching 5 minutes of our lesson is equivalent to watching another 30 minutes lesson.

This is because time spent for preparation for the lesson (script for the lesson, lesson structure) and video editing (to cut boring pieces of the lesson or time when the program loads) sometimes 10 times as much (sometimes even 20) as the final lesson duration after video editing.

Also, each topic is separated from another. In case some concept will be explained in the next lesson and you don’t need to worry about understanding this in the scope of this lesson – the instructor will make an announcement when a specific topic will be covered.

Source: udemy.com 

https://www.udemy.com/course/oracle-certification-java-11-learnit/?couponCode=06D579EBD1FFBB5A32A1